Refund Policy

Prepaid credits are refundable within 14 days of purchase if they are unused. Credits never expire, but the refund window for unused credits is 14 days from the date of purchase.

If you have used some of a purchase, the unused credits are refundable within the 14-day window. Credits already spent remediating pages are non-refundable, because the processing work was performed and the compute was incurred. In short: you are refunded for what you did not use, not for work already done.

A monthly API allotment is non-refundable once the period has started and usage has begun. You can cancel at any time to stop future renewals; cancelling takes effect at the end of the current period. Unused allotment does not roll over to the next period and is not refunded.

If Normfluss fails to deliver a remediation it should have produced (a genuine defect on our side) we will re-process the affected document or refund the credits it consumed. A job that fails for a reason outside the remediation itself (for example an encrypted or corrupt upload the platform correctly refuses) is not charged in the first place.

The free accessibility check is free. There is no charge, so there is nothing to refund.

Email support@normfluss.com with your account email and the purchase you want refunded. Eligible refunds are processed through Paddle, our Merchant of Record. They are returned to your original payment method by Paddle, not paid out directly by Normfluss.

Nothing in this policy limits any mandatory consumer rights you have under applicable law, including EU right-of-withdrawal rules where they apply. Where those rights give you more than this policy, those rights apply.